KPMG's knowledge base of research to inform your most important business decisions.
August 02, 2019
Achieve and sustain growth with a networked, data-driven and digitally-enabled approach to sales.
April 02, 2019
Ready, set, scale: Chart your intelligent automation journey with Cognitive Automation Patterns™.
March 13, 2019
Build technical trust with an IT organization that serves and protects customers and manages technology risk.
February 15, 2019
CMOs need to work with their CFOs to agree on a set of quantifiable marketing metrics that are relevant, insight-driven, and reliable.
December 19, 2018
HR plays a critical role in elevating the customer experience.
Core operations deliver the customer experience.
The CMO can be the true connector of the C-Suite on customer-centricity.
December 04, 2018
Customer experience should be at the top of the IT agenda.
July 09, 2018
Know me: The key to an individualized, personal customer experience.
June 07, 2018
Based on extensive research, KPMG has developed a framework to help companies identify, understand and respond to today’s changing customer.
December 02, 2016
CEOs mobilize for the fourth industrial revolution