
Embrace disruption: Modernize sales models
September 25, 2020
To drive meaningful customer engagement, yet maintain profitability - sales models must change
KPMG's knowledge base of research to inform your most important business decisions.
September 25, 2020
To drive meaningful customer engagement, yet maintain profitability - sales models must change
September 03, 2020
When you’re customer-driven and technology-enabled, good things happen.
August 28, 2020
Satisfy your customers with efficiency and at a lower cost by using service technology to its highest advantage.
August 28, 2020
Quick and satisfactory resolution of common customer service issues can help your business succeed in the new, digital reality.
August 18, 2020
Novel approaches taken by six leaders identified in the 2020 KPMG customer experience excellence survey
August 05, 2020
Finding an effective set of marketing metrics requires the CMO and the CFO to work together.
July 13, 2020
Winning in the digital economy
June 25, 2020
Rethink your sales model to improve ROI on sales spend in response to today’s changing economic, industry and customer dynamics.
June 23, 2020
Anticipating heightened financial services risks
June 17, 2020
Respond with best practices to help protect your business now and seed future growth.
May 22, 2020
Motivating and rewarding sales teams for the recovery
April 24, 2020
In times of disruption, how can companies manage spend across marketing, sales and customer service while maintaining the right customer experience?
April 07, 2020
Treat your customers with empathy and integrity during uncertain times.