Following his LinkedIn Live discussion with the Chief Human Resource Officers (CHROs) of Chevron Corporation and Blue Shield of California, KPMG’s Mike DiClaudio outlines five key lessons from this past year that is driving the workforce strategy in 2021.
“Workplace transformation has accelerated during the COVID-19 pandemic, with HR leaders playing a critical role in keeping employees engaged, healthy and productive, while rapidly shifting to a newly challenging work environment,” said Principal, Advisory Mike DiClaudio. “Here are some valuable lessons we learned in the past year.”
Lesson 1: Live your values.
There are higher expectations for corporate behavior due to recent worldwide events related to justice and equality. Organizations that can live their values, connect with their employees and stand up for their beliefs are more likely to win the trust of customers, partners and investors.
Lesson 2: Evolve and adapt your employee experience.
Employee experience, mental health and well-being have been focal points during COVID-19, and many companies are providing training and support to address these issues. HR leaders must continue to shape the employee experience and adapt to encompass flexible, hybrid work models, while increasing automation in an increasingly digital environment.
Lesson 3: Lead with empathy.
This new work environment has made leaders rethink how they engage employees. The pandemic has cut through traditional bureaucratic barriers, leading to increased investment in strengthening human interaction. What used to be deemed a ‘soft skill’ is rapidly becoming a requirement for leaders at all levels of the organization.
Lesson 4: Flexibility builds long-term resilience.
To become more resilient during the pandemic, organizations have become more flexible and adaptable. Ongoing adaptability to change is necessary for organizations to swiftly develop new capabilities and alter their ways of working.
Lesson 5: New era, new role for HR.
The HR function of the future needs to be more connected, driving innovation and collaboration while bringing a new humanity to leadership.
To learn more about the lessons for HR executives in 2021, check out the KPMG CHRO LinkedIn Discussion survey. To arrange an interview with KPMG Principal, Advisory Mike DiClaudio, please contact Andreas Marathovouniotis.