The power of a connected employee experience

By Christopher G. Bacey

When a global industrial manufacturing company needed help improving its overall employee experience, while also developing a more efficient global human resources support model, it had to transform its entire HR approach. By creating a more modern, self-service portal for employees at a 100+ year-old company, they would now have direct access to HR content through knowledge articles, tools, and support services, where and when they needed it.

KPMG tapped into its Powered Enterprise solutions slate, enabled by ServiceNow, to help connect the distinct platforms across HR and IT and deliver an employee experience tailored to each employees’ unique role, demographic and personal circumstance. This approach enabled the company to establish full HR case management capabilities, deliver consistent service excellence for employees and retirees, and establish operational efficiency within their vast global HR network.

“Our clients are realizing that in order to grow their businesses, they need to disrupt their current HR process, and a critical step in that process is to modernize their HR Service Delivery model,” says KPMG U.S. Advisory Principal Mitch Kenfield. “There is a clear need for a more consistent and connected service experience across HR, IT, Finance and other corporate functions, so that employees feel more empowered and are more productive.”

KPMG’s Powered Enterprise solutions, enabled by ServiceNow, provide lower-risk, higher- value transformational opportunities for process, technology and people that help organizations align with their growth and business objectives.  

Expanding its portfolio of “Powered” solutions, KPMG is launching Powered Enterprise Service Management (ESM) at the ServiceNow Knowledge 2019 Conference, taking place this week in Las Vegas.

Powered ESM offers organizations a comprehensive framework for providing a reliable and integrated set of employee services that are anchored on a consumer-grade digital experience – from start to finish. The ESM framework leverages ServiceNow a system of interaction and platform to connect and orchestrate all corporate services across the enterprise to include IT, Finance, HR, Legal, Facilities, Procurement and more.

Kenfield, along with a number KPMG business leaders and ServiceNow architects, are featured speakers at Knowledge 2019, and there will be a number of information sessions with key KPMG clients.

For more information or to arrange an interview with Mitch Kenfield, please contact Andreas Marathovouniotis.

Media kit

News release: KPMG is recognized as the 2019 ServiceNow Americas Partner of the Year. Through our alliance, we help customers grow their business through transformative IT Service Management Solutions. 

Learn more about KPMG Powered Enterprise.


Mitch Kenfield

Mitch Kenfield

Principal, Advisory, KPMG US

+1 404-222-3295

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Media contact

Andreas Marathovouniotis

Andreas Marathovouniotis

Associate Director, Corporate Communications, KPMG US

+1 201-307-7608