By Christopher Bacey
It’s 2019. So that means in addition to New Year’s resolutions on losing weight, getting more sleep and being more productive at work, the new annum brings the requisite predictions for the year.
To this end, from KPMG’s U.S. CIO Advisory team, here are the predictions for the top areas that CIOs will be focusing on during the coming year.
Let’s check back mid-year and year-end to see how they did.
Manager, CIO Advisory
Executives will realize that changing culture beyond IT will be the cornerstone of sustainable digital transformation. Business leaders will recognize that to move at market-speed, they need to change the very DNA of their enterprise and not treat digital as an IT project, constrained to the function and its relationship to the business.
As executives commit to adopting more product or platform-centric business models, they’ll face the reality that technology strategy and business strategy are synonymous. From the Board across the C-Suite, leaders will need to respond by helping change the very nature of how work is done, how professionals interact and where they sit – creating lean and frictionless workflow powered with automation and fundamentally shift the measures of success and principles under how teams work together. Culture, not technology, will determine success in the digital enterprise. And culture is decidedly human
Modern delivery is going to be further accelerated by the adoption of Machine Learning, Artificial Intelligence and Intelligent Automation by developers. While still a few years away from achieving scale, ML, IA and AI will continue to gain traction in the development community. As DevOps continues to transform the IT function through hyper-automation, new methods to apply ML to assist with code debugging, smart components, continuous testing, and pattern recognition are taking hold in most enterprises. These technologies will streamline development, reduce cost and risk, increase quality, and enable faster MVPs- all supporting the market speed organization.
Infrastructure and Operations functions (I&O) will be faced with dual diversification, creating significant complexity and pressure to transform.
On one hand, I&O will need to address an increasing demand for improved user experience, digital business transformation enablement and modern IT delivery. On the other hand, I&O will need to integrate more complex technology services and capabilities, including hybrid multi-cloud services, software, security, tools or edge devices.
I&O organizations that cannot adapt will focus on supporting the legacy environment, leaving it to the business to integrate modern technology. They will struggle to retain their best talent.
Leaders who modernize the I&O function will create a balance between cost, risk, speed and scale. They will invest in new talent and training, lean operations processes and knowledge-based automation, connect-everything network, always-on applications, built-in security everywhere and, most important, changing the Infrastructure & Operations mindset.
They will also strive to retain the expertise required to manage and modernize the current environment.
AI moves out of the data center and into the workplace: 2019 will see the rise of personal digital assistant capabilities and increased self-service automation available to general users to improve their day-to-day productivity as intelligent automation tools become more user-friendly and accessible to users via software stores and other distribution channels.
IoT and Network Location Services find a home in the workplace: The integration of network location services with space analytics platforms, room scheduling, mobile and collaboration software or technologies will enable the frictionless meetings, better space and technology planning – and create new opportunities to identify and collaborate with your co-workers.
IT organizations embrace User Choice: It’s common practice across IT organizations to drive standardization across as many technology elements as possible to drive improved cost, easier integrations and simplify maintenance; however, 2019 may be the year more IT organizations embrace the concept of user choice in the workplace. Providing more tailored technology options across key domains of workplace technology as opposed to a standard deployment for everyone can result in lower costs, improved user experience and more engaged and empowered employees.
Workplace technology is a key differentiator in talent attraction: Organizations competing for talent in a tight labor market will continue to find that a modern workplace is a key differentiator in talent acquisition. Modern and flexible office space will become even more important to incoming talent as employee demographics and technology demands continue to transform.
There you have it. HAPPY NEW YEAR!
For more information or to speak with any of the above subject-matter experts, contact Christopher Bacey.